Frequently Asked Questions

No, you don’t. We don’t accept or process any payments. Our role is to find, negotiate with and introduce you to the right hotel for your needs. All transactions are handled by the hotel’s secure booking system.
Yes, we can. Our job is to work on your behalf to find accommodation that perfectly suits your needs. This includes accessibility, transport, vetting services, activities, meals and rooms.
No, we don’t. All documentation, guarantees and confirmations are handled by the hotel you end up booking with.
We’re a team of experienced travel agents and booking experts who have been working in the Maldives for over 10 years.
As at April 2020, approximately 30 percent of all Maldives hotels and resorts are partners with us.
As at April 2020, we have helped around 1000 travellers like yourself find the perfect accommodation for their needs.
Because the Maldives is a series of islands deep in the Indian Ocean, all arrivals are by international flights or cruises.
All transfers will be handled by your hotel. You should never book a Maldives holiday that does not include a fully arranged, booked, confirmed and prepaid transfer.
Hotels constantly adjust their prices up and down for many reasons in order to maintain smooth operations. It’s their “pressure valve” to manage demand, cancellations, flight delays, maintenance, weather and so on. This means hotels like having leeway to make deals. However, the prices listed on booking sites were pre-negotiated in bulk without this taken into consideration. The direct deals we find are, therefore, made case-by-case to match a hotel’s current operational needs with your holiday wishes.
You are totally free to negotiate with hotels directly. However, it takes time and energy to do so – there are over 1200 hotels in the Maldives! When you hire us, we act as your agents and do the hard, time-consuming work for you. As professionals, we are very effective at it.
Yes, you could. That said, travel agents rely on old-school, pre-internet methodology. The way they work isn’t suited to a world in which people are time-poor, connected via mobile and do much of their own research. This is where Madly Maldives’ flexibility excels. We can sort it all out for you, all via your phone, in as little as 48 hours.
We don’t do product standardisation. As the saying goes, you can’t compare apples and oranges. Every holiday is a unique kind of “fruit”. The booking sites deal with this by putting all the different “fruits” in the same few kinds of box, and then they let you compare the boxes. Rather than treating accommodation like a numbers game, Madly Maldives offers bespoke service to each client, ensuring the best possible deal.We don’t do product standardisation. As the saying goes, you can’t compare apples and oranges. Every holiday is a unique kind of “fruit”. The booking sites deal with this by putting all the different “fruits” in the same few kinds of box, and then they let you compare the boxes. Rather than treating accommodation like a numbers game, Madly Maldives offers bespoke service to each client, ensuring the best possible deal.
The Maldives hotel industry is unique. Often, a hotel is the only business and service provider on its island. They’re the island’s sole source of retail, food, drink, accommodation, tours, activities and transport. Each hotel’s mix of services and attractions is unique, and there are no third-party providers on the island to make up for any shortfall. This approach to tourism doesn’t suit standardisation. The price aggregator business model simply has no way to handle this situation suitably.
No. We are not middlemen for the hotels. We help both you and them find an ideal match. We ensure the hotels can meet your individual needs and that they do so for the best possible price.
The simple answer is stress and holiday time going to waste. This is an issue we see a lot: booking sites selling customers a Maldives holiday without a booked transfer. Arriving without a booked transfer can lead to very long delays. We will never find you a holiday without a transfer included.
We aim to answer all inquiries within 48 hours.
Yes. When you deal direct with hotels there’s no risk of missing any special conditions specific to that hotel. Some price aggregators hide extra charges so they can present a better price. This can come as a nasty shock when it comes time to pay.
Reach out to the hotel you booked with and keep us in the loop.
Please send an email to [email protected] and we will be with you shortly.
The Maldives is “optimised” – most resorts have their own exclusive islands and are the sole source of services and accommodation there. This means they’re all self-reliant and self-contained on their island. This is a unique way of running a resort and gives the local tourism sector a unique flavour.
Madly Maldives doesn’t book anything, we only help customers like you to book. We don’t sell anything. It’s the service providers that do the selling. What we do have is access to a full suite of tourism services and industry intelligence that we use to match you with the best hotel for your needs.